Delivery / Return Information

 Dispatch Time

Items that are in stock will be sent out within 1 - 3 working days.

Made to order items will take 1 - 3 weeks to be made.
(Generally silver items - 1 - 2 weeks, gold plated silver items 2 - 3 weeks)

UK Delivery

For deliveries within the UK, you will have the option to choose between 1st or 2nd Class Signed For Royal Mail service.
1st Class Signed For will be a flat rate of £6, and 2nd Class Signed For is a flat rate of £5.
Royal Mail aim to deliver 1st Class in 1-2 working days, and 2nd Class in 2-3 working days.

Europe and Worldwide Delivery

Items will be sent with Royal Mail, International Tracked & Signed service, or International Tracked /or/ Signed service depending what is available for your country. Items will be insured.
- Please note it is the buyer's responsibility to pay for any customs or duties when the order arrives in your destination country. 

Europe - flat rate of £12, Royal Mail aim to deliver in 3 - 5 working days.

Worldwide - flat rate of £15, Royal Mail aim to deliver in 5 - 7 working days.

Delivery times are not guaranteed, especially during busy times.

You will be provided with a tracking number once your order has been dispatched, which can be track on Royal Mail's website here: https://www.royalmail.com/track-your-item

 

Returns

Made to order jewellery is custom made and therefore non-refundable.
It is noted in the description of each item whether it is made to order/custom made or ready to ship.

Earrings are non-refundable due to hygiene reasons.

Sale items are also non-refundable.

If you would like to return a ready made item, or have any other questions, please message us at:
info@jocooper.co.uk

Returned 'ready made' items that are not faulty will be refunded minus any shipping costs. The return postage will be the buyers burden unless the item arrives faulty/damaged.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

It is recommended to use a recorded delivery method, as in the unlikely case the parcel goes missing you will be covered, as we will not be held responsible for any loss or damage.

Cancellations

Any cancellation of made to order / custom made orders will incur a 50% non-refundable fee. - this is to help cover the time and materials I have already spent making your order. I hope you will understand.